The problem - The handoff between systems is where the mistakes happen
A number gets typed into one system, then typed again into another, and by the third re-entry it is not the same number any more. Nobody decided that should happen. Somebody just has to catch it before a client does.
Where work falls between systems
Most organisations don’t run on one system. They run on several, each built for a different department, each with its own idea of what counts as the same customer or the same order. When those systems disagree, someone becomes the translator: re-keying data by hand, chasing down which number is correct, catching mistakes before they reach a client.
That work is invisible until it fails. A dropped handoff costs an afternoon, or a client relationship, or the accuracy of the forecast, and nobody notices until it has already gone wrong.
The gap between two systems is where the cost sits, and it never shows up on an invoice.
The goal - A record should mean the same thing everywhere it lives.
The same customer, whether finance opens the file or sales does. The same total on the quote and the invoice. One place to check when the numbers stop matching.
How we work - Long-term engagements over one-and-done
A build doesn’t end at launch. We stay on the system as your business keeps changing, instead of handing over software and walking away.
Strategy
Before anything gets built, this stage finds where your workflow is breaking, not where the org chart says it should be, and lines up Intelligent Middleware with the strategic objectives worth solving for.
We start by mapping where your business model and your day-to-day process disagree, then work out what the resulting inefficiencies and errors cost. That turns into a short list of measurable targets, and a plan for which connections, person to system, system to system, or team to team, need fixing first.
What this stage covers
- Process analysis
- Integration audit
- Stakeholder surveys
- Requirements gathering
- KPI setting
Implementation & Integration
Intelligent Middleware and Business Process Software, designed to be used rather than worked around.
Builds mix off-the-shelf open source with custom-written pieces, whichever gets a stable, adaptable tool built faster. Automation goes where it earns its place, not everywhere it is possible, so people and systems stay connected without adding process for its own sake.
What happens during this stage
- User experience design
- Quality control
- 3rd party integrations
- Progress meetings
- Requirement refinements
Ongoing Optimisation
What happens after launch: continued measurement, refinement, and change to the middleware and business process software, as your business changes around it.
We run a structured cycle: measure, plan, change, measure again. Each round checks against the KPIs set in the strategy stage, and adjusts for whatever has shifted in your business since.
What continues after launch
- Project management. A dedicated project manager keeps a roadmap for what happens next, so the system keeps developing instead of stalling out at launch.
- Maintenance. The software runs on established open-source frameworks. We watch for error reports and security issues, and fixes go out to every affected application, not just the one that reported it.
- Infrastructure. Applications run on infrastructure built to scale with your business: more load, more users, more data, without a rebuild.
- Support. These systems matter to your business. A dedicated support team troubleshoots and fixes issues fast.
Tell us what needs fixing
Our offices
- DGxC Limited
United Kingdom - DGxC US
United States
New York & Chicago - DGxC Canada
Canada
Ottawa & Toronto